All Systems Operational

Uptime over the past 90 days. View historical uptime.
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Checkout Service Operational
90 days ago
99.85 % uptime
Today
Rewards Service Operational
90 days ago
100.0 % uptime
Today
Discount Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Catalog Service Operational
90 days ago
100.0 % uptime
Today
Payment service Operational
90 days ago
100.0 % uptime
Today
Analytics service Operational
90 days ago
99.93 % uptime
Today
Shopify Service Operational
90 days ago
100.0 % uptime
Today
Payment gateways Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
99.97 % uptime
Today
Scheduling Service Operational
90 days ago
100.0 % uptime
Today
Shopify Admin Operational
Shopify Admin Operational
Shopify API & Mobile Operational
AWS apigateway-ap-south-1 Operational
Cloudflare DNS Root Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 8, 2026

No incidents reported today.

Jan 7, 2026
Checkout Slowness Due to Shopify API Latency
Resolved - Checkout slowness caused by elevated Shopify API response times has been fully resolved.

Shopify API performance has remained stable after monitoring, and all checkout flows and order placements are now operating normally.
Jan 7, 16:10 IST
Monitoring - The issue causing checkout slowness has been fixed, and Shopify API response times are back to normal.

Checkout flows and order placements are functioning as expected. We are actively monitoring the system to ensure stability before marking the incident as fully resolved.
Jan 7, 15:50 IST
Investigating - We are again observing checkout slowness and delayed order placements for some stores.

Early indicators suggest elevated response times from Shopify APIs used during order placement and checkout validation.

Impact
1. Checkout pages may load slower than usual
2. Order placement may take longer to complete
3. Other Shopflo features continue to work as expected
4. Impact is limited to a subset of stores

Current Actions
1. Engineering team is actively investigating
2. Shopify API performance is being closely monitored
3. Retry and fallback mechanisms are in place to minimize failures
Jan 7, 15:40 IST
Jan 6, 2026
Checkout Slowness Due to Shopify API Latency
Resolved - Shopify API response times have stabilized and remained normal after continued monitoring.
All checkout flows and order placements are now fully operational and performing as expected.

Impact Summary
1. A subset of stores experienced checkout slowness
2. Other Shopflo features remained unaffected
3. No data loss or order inconsistencies occurred

Post-Incident Actions
1. Continued monitoring of Shopify API dependencies
2. Strengthening safeguards for upstream latency spikes
3. Improving early detection and alerting mechanisms
Jan 6, 18:09 IST
Monitoring - Shopify API response times have returned to normal levels.

Checkout performance has improved, and order placements are processing as expected. We are continuing to closely monitor the system to ensure stability before marking this incident as fully resolved.
Jan 6, 18:00 IST
Update - We are continuing to investigate this issue.
Jan 6, 17:52 IST
Investigating - What’s Happening

We are again observing checkout slowness and delayed order placements for some stores.

Initial signals indicate elevated latency from Shopify APIs involved in order placement and validation, which is impacting real-time checkout flows.
Jan 6, 17:51 IST
Jan 5, 2026

No incidents reported.

Jan 4, 2026
Checkout Slowness Due to External Shopify API Latency
Resolved - Shopify API response times have returned to normal, and checkout performance has fully recovered.

All order placements and checkout flows are now functioning as expected.
Jan 4, 15:38 IST
Identified - We have identified the cause of the ongoing checkout slowness.

Certain external Shopify APIs are experiencing elevated response times, which is impacting real-time checkout steps such as order creation and validation.


Impact -
1. Checkout pages may load slower than usual
2. Order placement may take longer to complete
3. Other Shopflo functionalities continue to work as expected
4. Only a subset of stores is impacted

What We’re Doing -
1. Actively coordinating and monitoring Shopify API performance
2. Applying safeguards and retries to reduce checkout failures
3. Continuously tracking latency to prevent further degradation
Jan 4, 15:10 IST
Investigating - We are currently observing increased checkout load times and slower order placements for some stores.

Our initial investigation indicates that external Shopify APIs are responding slower than normal, which is impacting certain real-time checkout operations that depend on Shopify systems.
Jan 4, 14:58 IST
Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025
Checkout Service Impacted
Resolved - The issue impacting Shopflo Checkout has been fully resolved. All services are operating normally, and no further impact is observed. We will continue to monitor closely to ensure stability.
Dec 25, 13:45 IST
Monitoring - Between 12:15 PM and 12:25 PM, Shopflo Checkout experienced a brief service disruption. During this period, some merchants may have faced issues with checkout and order placement.

The issue was identified and resolved promptly, and the Checkout service has been fully operational since 12:25 PM. We are closely monitoring the system to ensure continued stability.

We regret the inconvenience caused and appreciate your patience.
Dec 25, 12:34 IST
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