All Systems Operational

Uptime over the past 90 days. View historical uptime.
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Checkout Service Operational
90 days ago
99.82 % uptime
Today
Rewards Service Operational
90 days ago
100.0 % uptime
Today
Discount Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Catalog Service Operational
90 days ago
100.0 % uptime
Today
Payment service Operational
90 days ago
100.0 % uptime
Today
Analytics service Operational
90 days ago
99.93 % uptime
Today
Shopify Service Operational
90 days ago
100.0 % uptime
Today
Payment gateways Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
99.97 % uptime
Today
Scheduling Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
Checkout Slowness – Shopify API Degradation
Postmortem - Read details
Dec 15, 13:19 IST
Resolved - After thorough monitoring, we can confirm that the issue causing slow order placement on Shopflo Checkout is fully resolved.

What happened -
Shopify’s API performance has stabilized, and order placement speeds have returned to normal. Error rates have steadily declined and are now back within expected levels.

Current status -
1. Order placement is operating normally
2. All other Shopflo Checkout functionalities are working as expected
3. No data loss was observed

Monitoring -
We will continue routine monitoring to ensure ongoing stability.
Dec 15, 13:14 IST
Monitoring - The issue causing slow order placement on Shopflo Checkout has now been resolved.

What happened -
Shopify’s API performance has stabilized, following which order placement speeds on Shopflo have returned to normal. We are continuing to observe a steady decline in error cases.

Impact -
1. Order placement is functioning normally
2. All other Shopflo Checkout functionalities continue to work as expected
3. No data loss was observed

Monitoring -
We’ll continue to closely monitor the system to ensure stability.
Dec 15, 10:39 IST
Identified - We’ve identified the issue causing slower order placement on Shopflo Checkout.

What’s happening -
Shopify is currently experiencing API slowness, which is affecting the final order placement step during checkout. Since Shopflo depends on Shopify APIs to create orders, this is resulting in delays for some customers while placing orders.

Impact -
1. Order placement may take longer than usual
2. All other Shopflo Checkout functionalities (cart loading, address selection, payment initiation, etc.) are working as expected
3. No order failures or data loss observed
4. Impact is limited to a subset of transactions

What we’re doing -
1. Monitoring Shopify’s API performance in real time
2. Ensuring retries and safeguards are in place on our end
3. Ready to stabilize order placement as soon as Shopify services normalize
Dec 15, 10:34 IST
Investigating - We are currently observing slower checkout load times on Shopflo for some merchants.

Shopflo Checkout relies on Shopify’s APIs during the checkout flow (for actions like fetching cart, product, or order-related details). At the moment, Shopify is experiencing API slowness, which is impacting how quickly Shopflo can complete certain checkout steps.
Dec 15, 10:11 IST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

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