All Systems Operational

Uptime over the past 90 days. View historical uptime.
Authentication Service Operational
90 days ago
99.98 % uptime
Today
Checkout Service Operational
90 days ago
100.0 % uptime
Today
Rewards Service Operational
90 days ago
100.0 % uptime
Today
Discount Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Catalog Service Operational
90 days ago
100.0 % uptime
Today
Payment service Operational
90 days ago
100.0 % uptime
Today
Analytics service Operational
90 days ago
99.97 % uptime
Today
Shopify Service Operational
90 days ago
99.98 % uptime
Today
Payment gateways Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
100.0 % uptime
Today
Scheduling Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Download Report Functionality Not Working
Resolved - The issue is fixed and all the previous data is verified and back populated.
Sep 11, 19:14 IST
Update - Team is working on revalidating all the data.
Sep 11, 18:12 IST
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 12:29 IST
Investigating - We are currently experiencing an issue where users are unable to download reports. Our engineering team is actively investigating the root cause.

Impact:
• Report downloads are failing for all users.
• Other platform functionality remains unaffected.
Sep 11, 10:39 IST
Shopflo Checkout & Cart - Shipping Rate Not Captured for Online Orders
Postmortem - Read details
Sep 12, 15:17 IST
Resolved - Merchants using both Shopflo Checkout and Shopflo Cart experienced an issue where shipping rates for online orders were not being captured and transmitted to Shopify, resulting in orders displaying outstanding amounts.
Sep 11, 15:00 IST
Shopflo Checkout V2 Token Flow - Address Submit Page Issue
Postmortem - Read details
Sep 12, 15:05 IST
Resolved - Merchants who are using the V2 Token flow in Shopflo Checkout, their customers were unable to proceed beyond the address submission page due to a disabled submit button, preventing order completion for legacy integrations.
Sep 11, 10:00 IST
Sep 10, 2025
OTP Verification Unavailable Due to Captcha Error
Resolved - OTP verification was failing because the reCAPTCHA sitekey was deleted, preventing captcha tokens from being generated. As a result, users were unable to complete OTP verification.


Impact:
- OTP verification failed for all users.
- No other features were affected.
- Cookied users can continue on their purchases

Resolution:
The reCAPTCHA sitekey was restored and token generation verified. OTP verification functionality has been fully restored.
Sep 10, 21:30 IST
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Delay in Event Processing
Resolved - The backlog has been fully cleared and event processing is back to normal. All data has been processed successfully with no data loss.
Sep 6, 11:58 IST
Investigating - We are experiencing delays in event processing. Our team is actively investigating the issue and working to restore normal performance. Updates will be shared here as soon as we have more information.

The queued up events will be cleared once the backlog is cleared.
Sep 6, 11:06 IST
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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