Shopify API response times have stabilized and remained normal after continued monitoring. All checkout flows and order placements are now fully operational and performing as expected.
Impact Summary 1. A subset of stores experienced checkout slowness 2. Other Shopflo features remained unaffected 3. No data loss or order inconsistencies occurred
Post-Incident Actions 1. Continued monitoring of Shopify API dependencies 2. Strengthening safeguards for upstream latency spikes 3. Improving early detection and alerting mechanisms
Posted Jan 06, 2026 - 18:09 IST
Monitoring
Shopify API response times have returned to normal levels.
Checkout performance has improved, and order placements are processing as expected. We are continuing to closely monitor the system to ensure stability before marking this incident as fully resolved.
Posted Jan 06, 2026 - 18:00 IST
Update
We are continuing to investigate this issue.
Posted Jan 06, 2026 - 17:52 IST
Investigating
What’s Happening
We are again observing checkout slowness and delayed order placements for some stores.
Initial signals indicate elevated latency from Shopify APIs involved in order placement and validation, which is impacting real-time checkout flows.
Posted Jan 06, 2026 - 17:51 IST
This incident affected: Checkout Service and Shopify API & Mobile.